Privacy Policy
How InsightFlowTech protects and handles your personal information
Introduction
At InsightFlowTech, we believe transparency builds trust. This privacy policy explains exactly how we collect, use, and protect your personal information when you interact with our manual software testing and validation services. We've written this in plain English because legal jargon shouldn't hide what matters most to you.
We operate under Vietnam's data protection laws while serving clients globally. This means we follow strict standards for data handling that respect both local regulations and international best practices.
Information We Collect
Information You Give Us Directly
When you reach out for our testing services or browse our website, here's what we typically collect:
- Your name, email address, and phone number when you contact us
- Company details and project specifications during consultations
- Technical requirements and software details for testing projects
- Feedback and communication through our support channels
- Payment information when you engage our services
Information We Collect Automatically
Like most websites, we gather some information automatically to improve our service:
- Website usage patterns and page views
- Browser type, device information, and IP address
- Time spent on different sections of our site
- Referring websites and search terms used to find us
How We Use Your Information
We use your information for specific, legitimate business purposes. No surprises, no hidden agendas.
Primary purpose: Delivering exceptional software testing services tailored to your needs and maintaining professional relationships with our clients.
- Providing manual testing and validation services for your software projects
- Communicating about project progress, results, and recommendations
- Sending invoices and processing payments for completed work
- Improving our testing methodologies based on project outcomes
- Responding to your questions and providing technical support
- Sharing industry insights and updates relevant to software quality
Data Sharing and Disclosure
We don't sell your personal information. Period. Here's when we might share your data:
Service Providers
We work with trusted partners who help us deliver our services effectively. These include cloud hosting providers, payment processors, and communication tools. All partners sign agreements requiring them to protect your data with the same care we do.
Legal Requirements
We may disclose information if required by Vietnamese law, court orders, or to protect our legal rights. We'll notify you unless legally prohibited from doing so.
Business Transfers
If InsightFlowTech is acquired or merged, your information may transfer to the new entity. We'll notify you and ensure your privacy rights remain protected.
Your Privacy Rights
You have real control over your personal information. Here's what you can do:
Access Your Data
Request a copy of all personal information we have about you. We'll provide this within 30 days in an easily readable format.
Correct Information
Ask us to update or fix any incorrect personal information. We want our records to be accurate too.
Delete Your Data
Request deletion of your personal information, subject to legal and contractual obligations for completed projects.
Limit Processing
Ask us to restrict how we use your information while maintaining essential business communications.
To exercise any of these rights, simply email us at support@insightflowtech.com. We'll respond within 72 hours and complete most requests within 30 days.
Data Security Measures
Protecting your information isn't just our responsibility—it's fundamental to our business. Here's how we keep your data secure:
Technical Safeguards
- End-to-end encryption for all data transmission and storage
- Regular security audits and vulnerability assessments
- Multi-factor authentication for all team member accounts
- Automated backup systems with secure off-site storage
- Network monitoring and intrusion detection systems
Operational Security
Our team follows strict protocols for handling client information. Every team member signs confidentiality agreements and receives regular security training. We limit access to personal data on a need-to-know basis for specific projects.
Data Retention and Deletion
We don't keep your information longer than necessary. Here's our retention approach:
Active Project Data
During active testing projects, we retain all relevant information to ensure quality service delivery and effective communication.
Completed Project Records
After project completion, we keep essential records for three years to support warranty obligations and potential future collaborations. This includes test results, project specifications, and basic contact information.
Marketing Communications
If you've subscribed to our updates, we'll keep your contact information until you unsubscribe. You can opt out anytime using the links in our emails or by contacting us directly.
Financial records are retained for seven years as required by Vietnamese accounting regulations. All other personal information is automatically deleted when no longer needed for legitimate business purposes.
International Data Transfers
As a software testing company serving global clients, we sometimes need to transfer data internationally. Here's how we protect your information during these transfers:
When working with international clients, we may transfer project-related data to secure cloud services or communication platforms. All transfers use encrypted channels and partners who meet international data protection standards.
For clients in the European Union, we ensure adequate protection levels through approved transfer mechanisms. We never transfer personal data to countries or organizations that don't provide sufficient privacy protections.
Cookies and Website Technologies
Our website uses cookies and similar technologies to improve your experience and understand how visitors use our site.
Essential Cookies
These keep our website functioning properly and remember your preferences during your visit. They don't track you across other websites.
Analytics Cookies
We use analytics tools to understand which content helps visitors learn about our services. This information is anonymized and helps us improve our website for everyone.
You can control cookie settings through your browser preferences. Disabling certain cookies might affect some website functionality, but you'll still be able to access all important information about our services.
Third-Party Services
We integrate with several trusted third-party services to provide better service to our clients. Each has their own privacy policies:
- Cloud hosting providers for secure data storage and website hosting
- Email marketing platforms for sending project updates and industry insights
- Payment processors for secure transaction handling
- Communication tools for project collaboration and client support
- Analytics services to improve our website and service offerings
Before integrating any new service, we review their privacy practices to ensure they meet our standards for protecting client information.
Changes to This Policy
We update this privacy policy when we add new services or when privacy laws change. When we make significant changes, we'll notify active clients by email and post the updated policy on our website.
Minor updates (like contact information changes) will be posted directly without individual notification. We recommend checking this page occasionally if you're interested in how we're evolving our privacy practices.
All changes include an updated "Last Updated" date at the top of this policy. The current version always applies to information we collect going forward.
Privacy Questions or Concerns?
We're here to help with any questions about your privacy or how we handle your information. Reach out through any of these channels:
Rạch Giá, Kiên Giang, Vietnam
We typically respond to privacy inquiries within 72 hours and resolve most requests within 30 days. For urgent concerns, please call us directly during business hours.